Terms and Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy police govern Multimac Limited  relationship with you in relation to this website.
The term "Multimac Limited" or "us" or "we" refers to the owner of the website whose registered office is Southfields, Boraston Lane, Tenbury Wells, Worcestershire, WR15 8RB. The term "you" refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Multimac Limited prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

 

MULTIMAC LIMITED trading as  Multiflood Solutions
Terms and Conditions
This contract is for the supply and delivery of the item(s) specified on your order.
Shipping and Delivery. All items, unless otherwise stated will be shipped via a secure carrier which means that all goods need to be signed for upon delivery. Please ensure that a trusted delegate is available to sign on your behalf if you the purchaser are unavailable.
We will Endeavour to deliver all items ordered within 28 days of receipt of order but delivery time cannot be guaranteed.
Back Orders.  Acceptance of your order will only take place when the goods are in stock available for despatch and your payment for the goods has cleared. If your item is not in stock, we will back order it for you. We will notify you by phone or email with details of the expected delivery date and any variations to price (if applicable) and give you the option whether or not to proceed with your order. Delivery Schedule: Next business day delivery is available on all items within the online store (subject to stock availability).  For overnight deliveries an additional charge will apply.
Distance Selling Regulations: The Right to Cancel
Your Rights to Cancellation under the Consumer Protection (Distance Selling) Regulations 2000.

This written confirmation satisfies the requirement under these regulations for us (the supplier) to supply you (the consumer) with written, durable information about your rights of cancellation of this order.

You have the right to cancel this order for any reason within 7 working days from the day after the date of receipt of the goods. Notice of cancellation should be made via phone on 01584 819233, by fax on 01584 819130, or by email to multimaclimited@aol.com


All goods should be returned to us at our registered address at your expense within 30 days and must be undamaged, unused and in the same condition as when received by you. Until such time as they are received into our premises, you are responsible for any loss or damage to those goods.

Once we have received the returned goods, we will refund the purchase price within 30 days. Our original carriage charges incurred when sending out the parcel are not refundable.

Your Statutory Rights are not affected
 We cannot be held responsible, and accept no liability for, any failure in transmission by you and where, for whatever reason, your transmission is corrupted, fails to arrive, or arrives after an undue delay, or is received in an unintelligible form.

Nothing contained in this website amounts to an offer to supply the goods or services, and any order from a customer can be refused at our absolute discretion.
Any returns on damaged goods and shortages, should be notified within two working days. Multimac Limited reserve the right to charge a 25% restocking fee for any goods returned that are not faulty. There are no returns on "special orders". The Company will not be liable for any damaged goods or injuries resulting from use of any products. The company does not provide warranties on any merchandise. Any warranty or promises made by the manufacturers are solely their liability.  In no event shall the Company be liable for any special, incidental, indirect or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information or any other pecuniary loss) arising out of the use of the information made available on this web site.
We believe that all prices are correct at time of publishing E & OE.
VAT is charged at the current UK rate at time of purchase on all goods and services including any delivery charges supplied in the UK.
All prices are in Pounds Sterling.
All goods remain the property of the seller until full payment is received.
Prices are subject to change without notice. Specifications are subject to change without notice. Any errors on the online invoice will be corrected in the final invoice and you will be made aware of these changes. 
We will endeavour to deliver all items ordered within 28 days of receipt of order but delivery time cannot be guaranteed.
Back Orders. Acceptance of your order will only take place when the goods are in stock available for despatch and your payment for the goods has cleared. If your item is not in stock, we will back order it for you. We will notify you by phone or email with details of the expected delivery date and any variations to price (if applicable) and give you the option whether or not to proceed with your order.
Tax Charges On all UK orders are subject to VAT at the rate ruling at date of order. 
Contract.
 When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. This contract is for the supply and delivery of the item(s) specified on your order.

We cannot be held responsible, and accept no liability for, any failure in transmission by you and where, for whatever reason, your transmission is corrupted, fails to arrive, or arrives after an undue delay, or is received in an unintelligible form.

Nothing contained in this website amounts to an offer to supply the goods or services, and any order from a customer can be refused at our absolute discretion.

The products displayed on the site are illustrative only and the actual product delivered may differ in some respects.
Guarantee. The buyer must satisfy themselves that the products are entirely suitable for their purposes. All implied terms and conditions and warranties relating to the quality and/or fitness for the purpose of any of the goods are excluded. The seller shall be under no liability whatsoever to the buyer for any indirect or consequential loss and/or expense (including loss of profit) suffered by the buyer arising out of breach of contract by the seller of this contract. In the event of any breach of contract by the seller, the remedies of the buyer shall be limited to damages. Under no circumstances shall the liability of the seller exceed the price of the goods.
Overseas Orders. We welcome orders from outside the United Kingdom, please contact us for carriage charges. We will only charge you what it costs us.
Should you encounter any errors please inform us by email.
(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us;
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us;
(2) Cookies
We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes.  We may also use that information to recognise your computer when you visit our website, and to personalise our website for you. Our advertisers may also send you cookies.
Most browsers allow you to refuse to accept cookies.  (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.)  This will, however, have a negative impact upon the usability of many websites, including this one.
We may use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website.  Google will store this information.  Google's privacy policy is available at: http://www.google.com/privacypolicy.html
(3) Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other marketing communications (relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at notifications@henleydesign.co.uk;
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
(4) Other disclosures
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Except as provided in this privacy policy, we will not provide your information to third parties.
(5) International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
If you are in the European Union, information which you provide may be transferred to countries (including the United States, Japan) which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.
(6) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
(7) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. 
We may also notify you of changes to our privacy policy by email. 
(8) Your rights
You may instruct us to provide you with any personal information we hold about you.  Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by email (multimaclimited@aol.com) at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(11) Contact
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to (multimaclimited@aol.com)